Privacy Policy

Last Updated: April 12, 2025

Scanwise (“we”, “us”, or “our”) is committed to protecting your privacy in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how we collect, use, disclose, and store your personal and health information.

1. What We Collect

We may collect the following types of information:

Personal details such as your name, email address, postcode, and city. Uploaded health information, including dental X-ray imagesDevice and usage data, such as browser type, IP address, and access time. Any communication or support queries you submit to us

2. How We Collect Information

Information is collected when:

You fill out a form or upload a dental X-ray via our websiteYou contact us for support or customer service. You interact with our website (cookies, analytics)

3. Why We Collect It

We collect your information to:

Generate a dental X-ray interpretation report using AI to deliver that report securely to your email. Recommend nearby dental clinics (based on your location) Improve our service and provide customer support. Comply with applicable legal and regulatory obligations

4. How We Use or Disclose It

We only use or disclose your information:

To generate and deliver your personalised dental report. With partner dental clinics only when you choose to book through our platformTo service providers involved in website hosting, analytics, and AI processing (under strict confidentiality) If required by law, court order, or government regulation.

We will never sell or rent your personal information to third parties.

5. Health Information Handling

Any dental images or health-related information you submit is treated as

sensitive information under the Privacy Act. We take additional steps to:

Store it securely (encrypted at rest and in transit)Limit access only to essential personnel or automated systemsAutomatically delete or anonymise it after a reasonable retention period unless otherwise required

6. Data Storage and Security

We store data using secure cloud providers with industry-standard encryption. Access is restricted to authorised personnel only. We take all reasonable steps to protect your data from loss, misuse, unauthorised access, modification, or disclosure.

7. Accessing or Updating Your Info

You may request to access or correct the personal information we hold about you. To do so, email us at

[email protected]

8. Contact Us

If you have any concerns or questions about your privacy or this policy, please contact us at:

📧

[email protected]

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.